Updated webshop pack information: 12 November 2026.
English translation of the Hungarian policy effective from 12 November 2026 (version 1.2). The contract language is Hungarian. Read the Hungarian original.
The seller and scope of these terms
Champest Korlátolt Felelősségű Társaság (Champest Kft.); registered office and return address: 1082 Budapest, Corvin sétány 6. 7. em. 20. ajtó, Hungary; tax number: 24730990-2-42; company registration number: 01-09-179319; registering court: Company Court of the Budapest-Capital Regional Court. Email: info@scent-elements.com; telephone: +36 70 401 3333.
Hosting provider: Websupport Magyarország Kft., 1119 Budapest, Fehérvári út 97–99., Hungary; support@websupport.hu; websupport.hu.
These terms apply to purchases of scent diffusers and machine fragrance through scentelements.hu. The contract language is Hungarian. Online delivery is currently available in Hungary. Rental, on-site services and custom manufacturing can be ordered under a separate proposal.
Consumer provisions apply to those entitled to them by law. Selecting a company-buyer option does not by itself exclude statutory protection.
Products and prices
Product characteristics, price, pack size and availability appear on the product page. Diffuser coverage is stated in m³; ventilation, layout and use also affect equipment selection.
Diffuser prices do not include fragrance. The current standard Element06 is white. Machine fragrances can be purchased online in 250 ml and 1,000 ml (4 × 250 ml) packs. The larger pack contains several 250 ml bottles of the same selected fragrance. Contact us for a proposal for bulk quantities.
Prices are in Hungarian forints and include 27% VAT. Delivery and any cash-on-delivery fee are separate: the current GLS charge is 2,490 Ft and cash on delivery adds 700 Ft. The full total is displayed before you place the final order.
Ordering and correcting input errors
Select a product, pack size and quantity, and add it to your cart. You can change quantities or remove items in the cart. At checkout, enter contact, delivery and billing details and choose a payment method.
Check your details, products and the full total before submitting. The “Place order (payment required)” button sends the seller an offer carrying an obligation to pay. Acceptance of these terms is not consent to marketing or a newsletter.
You can correct errors before submitting. Afterwards, contact info@scent-elements.com with the order identifier to request a correction. Whether a change is possible depends on the order’s status.
Acknowledgement and formation of the contract
We acknowledge receipt of your order electronically. If this acknowledgement does not arrive within the reasonably expected time and, in any event, within 48 hours after submission, you are released from your offer.
The seller accepts the order in its acceptance confirmation. The contract is formed when the acceptance becomes accessible to the buyer. A technical “order recorded” message on the website does not by itself prove that an email was delivered or a cash-on-delivery amount was paid.
Order data are stored electronically. Keep your confirmation and the terms applicable at the time of ordering. You can request a copy of your order details using our contact information. Later changes to these terms do not rewrite contracts already concluded.
Payment and performance
You can pay by card through Stripe or by cash on delivery where available at checkout. Supported digital wallets depend on the device. The payment provider’s rules also apply to its handling of banking data.
Estimated delivery of in-stock goods is 3–5 business days. We will notify you and discuss any change or obstacle to fulfilment. Mandatory rights relating to delay and consumer protection remain in force. See Shipping and payment for detailed charges and information.
Provide accurate and genuine billing details. Company invoices require the company name and tax number. An order confirmation does not replace an invoice.
Withdrawal, conformity and guarantees
Consumer distance sales generally carry a 14-day right to withdraw without giving reasons. The detailed Returns and warranty policy explains notification, return, refund, statutory exceptions and remedies for non-conformity. It applies together with these terms.
The withdrawal option is available on the website. The online form is not the only permitted method: a clear email or postal statement can also be used.
A shorter manufacturer’s commercial guarantee does not reduce mandatory consumer rights. Use the product as intended and choose technically compatible fragrance. We do not apply a blanket exclusion of mandatory rights.
Examination, use and diminished value of professional scent diffusers
The 14-day right of withdrawal is not 14 days of free equipment rental. Scent Elements offers paid diffuser rental separately from equipment sales. You can arrange to view operating equipment in person before buying. We do not offer a separate free home trial or rental. An in-person demonstration neither replaces nor restricts the statutory examination and withdrawal rights associated with online consumer purchases.
Fragrance filled into a professional diffuser may leave residue in internal parts, tubes or reservoirs, require cleaning or servicing, and reduce resale value. Filling it with fragrance does not by itself end the right of withdrawal or create an automatic diminished-value fee.
Under section 25 of Government Decree 45/2014 (II. 26.), the consumer is liable only for diminished value resulting from handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. This liability does not apply if the trader failed to give the information required by section 11(1)(i) of that decree. The extent of necessary examination depends on the equipment’s nature and the specific circumstances.
Depending on the circumstances, sustained actual operation at an event, exhibition, hotel, shop or other location may exceed examination needed to understand functioning and cause substantial, demonstrable diminished value. Withdrawal can still be validly exercised; any liability for diminished value is a separate question.
When equipment is returned, we may document its condition, accessories, damage, fragrance residue, reasonable necessary cleaning or restoration costs and, where supported by the equipment, operating hours. Any diminished value is assessed individually using objective information. The same part of actual cleaning or repair costs and remaining loss of resale value cannot be counted twice.
We do not charge automatic restocking fees, fixed percentage deductions, withdrawal penalties or retrospective equipment rental simply because of withdrawal. Any claim for demonstrable diminished value is made subject to the statutory conditions and with respect for the consumer’s refund deadline and rights.
Statutory consumer withdrawal generally does not apply to buyers genuinely contracting in a business capacity. Buyer status is assessed from the actual contractual circumstances: a company name or company invoice alone does not determine every consumer, conformity or guarantee entitlement.
Complaints and conciliation
Make a complaint orally at +36 70 401 3333, in writing to info@scent-elements.com, or by post to our registered office. We examine oral complaints immediately. If this is not possible or the consumer disagrees, we follow the statutory record-taking and written procedure.
We give a substantive written response to a written consumer complaint within 30 days of receipt and arrange for its communication. If we reject it, we explain why and provide information about available authority or conciliation procedures. We retain the complaint and a copy of the substantive response for three years.
You may turn to a conciliation board or a court. The conciliation board for our registered office is Budapesti Békéltető Testület: 1016 Budapest, Krisztina krt. 99. I. em. 111.; postal address: 1253 Budapest, Pf. 10.; telephone: +36 1 488 2131; bekelteto.testulet@bkik.hu; bekeltet.bkik.hu. Consult the boards’ official information to identify the board competent for your residence. We have a statutory duty to cooperate in conciliation proceedings.
The former EU ODR platform closed on 20 July 2025. We do not offer it as an operating dispute-resolution service.
Privacy and applicable rules
The Privacy policy explains personal-data processing and the Cookie information explains technical storage.
Matters not covered here are governed by Hungarian law, particularly the Civil Code, the Act on electronic commerce services, Government Decree 45/2014 (II. 26.) and applicable consumer-protection, conformity and guarantee provisions. Invalidity of a term does not remove mandatory statutory rights.