English translation of the Hungarian policy effective from 8 November 2026 (version 1.1). The contract language is Hungarian. Read the Hungarian original.
Contact and return address
Champest Korlátolt Felelősségű Társaság (Champest Kft.); registered office and return address: 1082 Budapest, Corvin sétány 6. 7. em. 20. ajtó, Hungary; tax number: 24730990-2-42; company registration number: 01-09-179319; registering court: Company Court of the Budapest-Capital Regional Court. Email: info@scent-elements.com; telephone: +36 70 401 3333.
Consumer withdrawal — 14 days
As a consumer, you can withdraw from a distance sales contract without giving reasons within fourteen days of receiving the goods. For several goods delivered separately, the period starts when you receive the last item. For goods consisting of several lots or pieces, it starts when you receive the last lot or piece. You may also notify us of withdrawal between concluding the contract and receiving the goods.
To meet the deadline, send a clear statement of your decision to withdraw before the period expires. You are not required to give reasons, use registered post or use a particular form exclusively.
Send your notice to info@scent-elements.com or the postal address above, or use the online withdrawal option. State your name, the relevant order identifier and which goods the notice covers.
Model withdrawal notice
To: Champest Kft., 1082 Budapest, Corvin sétány 6. 7. em. 20. ajtó, Hungary; info@scent-elements.com.
I hereby give notice that I withdraw from my contract of sale for the following goods: … . Order number: …; goods: …; date ordered/received: …; consumer’s name and address: …; date: …; signature (only if submitted on paper): … . Use of this model is optional.
Returns and costs
Send or hand over the goods within fourteen days of notifying us of withdrawal. You meet the deadline if you dispatch the goods before it expires. Return address: Champest Kft., 1082 Budapest, Corvin sétány 6. 7. em. 20. ajtó, Hungary. Please arrange any in-person handover in advance.
You bear the direct cost of returning goods following withdrawal without cause. We do not charge an automatic administration or restocking fee. Subject to the legal conditions, we may claim only proven diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.
Separate conformity and guarantee rules apply to faulty goods. Justified costs are not automatically passed on to the consumer. The absence of original packaging or a courier report does not by itself remove mandatory rights.
Using a diffuser before withdrawal
The 14-day right of withdrawal is not an unrestricted opportunity to use or rent equipment free of charge. An in-person demonstration can be arranged before purchase. We do not provide a separate free home trial. This does not reduce an online consumer’s statutory examination or withdrawal rights.
Filling a diffuser with fragrance can leave residue in its internal parts, tubes or reservoir. Dirt, wear, cleaning or restoration needs, or a reduction in resale value resulting from operation may cause diminished value. Filling the equipment with fragrance does not automatically mean that the right of withdrawal is lost.
Sustained actual operation at an event, exhibition or other location may go beyond the examination needed to establish the equipment’s nature, characteristics and functioning. Under the conditions of section 25 of Government Decree 45/2014 (II. 26.), the consumer may be responsible for the resulting provable diminished value, which may be substantial. Responsibility and its extent are assessed individually in light of the particular circumstances.
We may inspect the returned equipment’s technical and cosmetic condition, fragrance residue, accessories, damage and, where measurable, operating hours. Only justified and demonstrable loss can be taken into account. We do not charge a predetermined percentage, automatic rental or restocking fee, or count the same loss twice.
A full purchase-price refund is not always due where handling beyond the necessary examination has caused proven diminished value. Submitting a withdrawal notice is not conditional on prior inspection, photographs or reasons. Statutory refund and return deadlines continue to apply.
Refunds
Within fourteen days of learning of a valid withdrawal, we reimburse the amount due, including the cost of the least expensive standard original delivery method we offered. We need not refund the additional cost of a more expensive delivery method you chose.
We use the original payment method unless you expressly agree to another method. You will not incur a fee for the refund. We may withhold reimbursement until the goods arrive or you provide proof of return, whichever occurs first. For cash-on-delivery orders, we agree the refund method with you.
Exceptions
Only statutory exceptions to withdrawal may apply, for example goods made to the consumer’s specifications or clearly personalised. Choosing an ordinary stock product does not by itself constitute personalisation.
Opening fragrance or equipment does not automatically remove the right of withdrawal. An exception for health protection or hygiene applies only where the statutory conditions are actually met.
Faulty goods and conformity rights
If goods do not conform to the contract, the Hungarian Civil Code and applicable consumer rules provide rights against the seller. In consumer sales, such claims generally become time-barred two years after delivery. Subject to the statutory conditions, remedies may include repair or replacement, price reduction or termination of the contract. Where a defect is discovered in the first year of a consumer sale, the statutory presumption concerning non-conformity applies if compatible with the nature of the goods and defect.
In addition to rights against the seller, a statutory product-warranty claim for repair or replacement against the manufacturer may be available under the applicable statutory conditions. Rights concerning the same defect cannot result in double recovery.
Guarantees
For new durable consumer goods covered by Government Decree 151/2003 (IX. 22.), the mandatory guarantee period is two years for a selling price of 10,000–250,000 Ft, and three years above 250,000 Ft. Certain purchases by micro, small and medium-sized businesses may also qualify under the decree. A company invoice alone does not exclude eligibility.
Any manufacturer’s commercial guarantee is additional to mandatory statutory rights. A shorter manufacturer’s undertaking does not reduce mandatory rights against the seller. We provide the applicable equipment documents and mandatory guarantee information with the relevant product.
Use fragrance technically suitable for the equipment and operate it as intended. Using another brand’s fragrance does not automatically remove all mandatory rights. Damage caused by unsuitable material or misuse is assessed under the applicable statutory rules on proof.
Reporting a problem and disputes
Report a defect or claim to info@scent-elements.com, the postal address above or +36 70 401 3333. Give your order identifier and describe the problem. We will discuss any further information needed for a substantive assessment.
Complaint handling and conciliation are described in the Terms and Conditions. This policy does not restrict mandatory consumer rights.