English translation of the Hungarian policy effective from 8 November 2026 (version 1.1). The contract language is Hungarian. Read the Hungarian original.
Important information about returning scent diffusers
The 14-day right of withdrawal is not 14 days of free diffuser rental. Scent Elements sells professional scent diffusers. Short-term use and event use are available through a separate paid rental service. You can request an in-person demonstration by appointment before buying. We do not offer a separate free trial at home.
Filling a diffuser with fragrance and operating it may leave residues inside the equipment, require cleaning or servicing, and reduce its resale value. Filling the diffuser with fragrance does not by itself remove the statutory right of withdrawal.
A consumer may examine the product as necessary to establish its nature, characteristics and functioning. Subject to the legal conditions, the consumer is responsible for proven diminished value resulting from handling beyond that examination. Sustained operation at an event, exhibition, shop or other commercial location may cause such diminished value, which can be substantial.
We may assess the condition of returned equipment, its accessories, signs of use, fragrance residue, necessary cleaning and, where ascertainable, operating hours individually. Withdrawal therefore does not necessarily result in a refund of the entire purchase price. We do not apply an automatic rental charge, penalty or fixed percentage deduction.
The consumer bears the direct cost of returning goods following withdrawal if properly informed before the contract was concluded. Detailed rules appear in the Terms and Conditions and Returns and warranty policy.
This information does not restrict statutory withdrawal, conformity or guarantee rights. A valid withdrawal notice can be submitted without giving reasons and without unnecessary obstacles.
Online withdrawal notice
You can withdraw without giving reasons when entitled to do so by law. The normal consumer deadline generally runs for 14 days from receipt of the goods, rather than from the date you placed the order.
On the online form, enter your name, information needed to identify the relevant contract (such as the order number, if available), and the email address to receive confirmation. Review the information you enter. The notice is sent only when you submit the confirmation step. You may also withdraw by sending a clear email statement.
Open the online withdrawal form (Hungarian)
Other ways to notify us
You do not need to create an account. Instead of the form, you can send a clear statement to info@scent-elements.com or to Champest Kft., 1082 Budapest, Corvin sétány 6. 7. em. 20. ajtó, Hungary. The online option does not restrict other legally permitted methods of notification.
For return costs, refunds and a model withdrawal notice, see Returns, conformity and guarantee rights.