English translation of the Hungarian policy effective from 8 November 2026 (version 1.0). The contract language is Hungarian. Read the Hungarian original.
Who is responsible for your data?
Champest Korlátolt Felelősségű Társaság (Champest Kft.); registered office and return address: 1082 Budapest, Corvin sétány 6. 7. em. 20. ajtó, Hungary; tax number: 24730990-2-42; company registration number: 01-09-179319; registering court: Company Court of the Budapest-Capital Regional Court. Email: info@scent-elements.com; telephone: +36 70 401 3333.
This policy covers purchases through scentelements.hu, quote enquiries, fragrance-sample requests and communication with us.
Orders, payment and delivery
For an order, we process your name, email address, telephone number, shipping and billing addresses, selected products, order amount and payment status. A company invoice also requires the company name and tax number. The telephone number is used to coordinate the order and delivery.
The purpose is to prepare and perform the contract; the legal basis is Article 6(1)(b) GDPR. We process a legal entity’s contact person’s details on the basis of our legitimate interest in contractual communication [Article 6(1)(f)]. Legal obligations form the basis for invoicing, accounting and consumer-protection processing [Article 6(1)(c)].
Without the necessary order information, purchase and delivery cannot be completed. We retain order data as needed for fulfilment and subsequent related claims, and until proceedings end if a dispute arises. Accounting documents and supporting data must be kept for at least eight years under the Hungarian Accounting Act.
Enquiries and fragrance-sample requests
We use the name, email address, telephone number, company name and message you provide to answer the enquiry. A quote request may also require floor area, ceiling height, location, product type and planned quantity. A sample request may require a delivery address.
For a quote or sample requested in your own name, processing is necessary for pre-contractual steps at your request. For company contacts, the basis is our legitimate interest in handling the enquiry. The sample form’s telephone number is needed to coordinate delivery and the sample request. Enquiry data are processed until the enquiry is closed and for as long as necessary to resolve related claims. Where an enquiry becomes an order, order and accounting retention rules also apply.
A purchase or sample request does not by itself subscribe you to a newsletter or authorise general advertising emails.
Complaints and legal claims
Complaint handling involves your name, contact details, order identifier, complaint, related evidence and response. Written consumer complaints, records and copies of substantive responses are retained for three years as a legal obligation. Data needed to establish or defend claims are retained on legitimate-interest grounds until the applicable limitation period expires or, if proceedings are ongoing, until they end.
Service providers and recipients
The hosting provider is Websupport Magyarország Kft. (1119 Budapest, Fehérvári út 97–99., Hungary; provider contact). Automattic services also support WordPress and Jetpack technical functions (privacy information).
We use GoDaddy/Microsoft 365 for company email. These services process the necessary email data (GoDaddy; Microsoft).
We use Számlázz.hu for invoicing (privacy information). Our accounting service provider may access accounting documents to the extent necessary for its work.
Stripe handles card payments (privacy information). We do not store your full card number or security code. The payment provider may also process data for its own security, fraud-prevention and legal purposes.
For GLS delivery, the courier receives the recipient’s name, address, necessary contact details and, for cash on delivery, the amount to collect (GLS privacy information). Providers receive data only to the extent necessary for their tasks.
Cookies and security
See Cookie information for technical storage. Optional Jetpack visitor measurement, WooCommerce visitor analytics and order-attribution tracking are switched off. We do not automatically attach a newsletter subscription or marketing consent to an order.
International service providers may process data outside the European Economic Area. Such transfers may take place only under the conditions of Chapter V GDPR. Information about provider safeguards is available in the privacy notices above or from us. We do not claim that all data held by every provider remain exclusively in Hungary or the EU.
Access is limited to people who need it for their work. We do not sell personal data. The webshop does not make decisions about a buyer based solely on automated processing that produce legal effects concerning them. The payment provider’s own fraud-prevention procedures are separate.
Your rights and complaints
Subject to applicable conditions, you can request access, correction, deletion, restriction and portability, and object to processing based on legitimate interests. Legal retention obligations or processing needed for legal claims may limit immediate deletion. You can withdraw consent at any time without affecting the lawfulness of earlier processing.
Send requests to info@scent-elements.com. Where justified, we may request proportionate identification. We normally respond within one month. We will explain any extension permitted by the GDPR and the reasons for it.
You may complain to the Hungarian National Authority for Data Protection and Freedom of Information (Nemzeti Adatvédelmi és Információszabadság Hatóság): naih.hu; 1055 Budapest, Falk Miksa utca 9–11., Hungary; ugyfelszolgalat@naih.hu. You may also seek a court remedy.